Support

Everything you enter is stored on your phone. Our server keeps only your account, your daily usage counts and your Premium status. The Assistant and food recognition send what they need to an AI service only when you use them and only after you agree. The details are in the Privacy Policy.

1. On your old phone, go to Profile → Backup → Back up to create a single encrypted file, and save it somewhere (Files, iCloud Drive, email…).
2. On your new phone, open the app and choose "Restore from backup" on the first screen, or Profile → Backup → Restore.
3. Pick the file and enter your password.

If you move your iPhone with an iCloud backup or Quick Start, your records usually come along too, but we still recommend making your own backup. We don't know your backup's password, so don't forget it.

Turn it off in Profile → AI permissions. While it's off, none of your data is sent. Food recognition's permission is there too.

Check that you've given NEAT365 permission. Apple only lets you change these permissions in the Health app:

1. Open the Health app and tap your profile picture at the top right.
2. Under Privacy, tap Apps, then NEAT365.
3. Turn on the data you want to see.

Heart rate, heart rate variability, blood oxygen and sleep stages come from a smartwatch such as Apple Watch. On its own, your phone counts steps, distance and flights climbed.

On a phone signed in with the same Apple Account, tap Profile → Premium → Restore purchases. That's also how Premium comes back after reinstalling the app or changing phones.

On your phone, go to Settings → [your name] → Subscriptions → NEAT365 → Cancel Subscription. Cancellation takes effect at the end of the current period, and you keep Premium until then. Deleting the app or your account does not cancel your subscription.

Apple takes the payments, so Apple also handles refund requests: go to reportaproblem.apple.com, choose the purchase and tap "Request a refund".

Touch and hold an empty spot on the Home Screen, tap the + at the top left, then Add Widget, and choose NEAT365. You choose what the widgets show in the app, under Profile → Widgets.

Choose Few, Some or Many in Profile → Notifications. Notifications follow your day and stay quiet at night. To turn them all off, use your phone's Settings → Notifications → NEAT365.

When you go to bed, tap Sleep → Start. Keep your phone charging and near your bed. If you turn on the microphone, snoring, coughing and sleep talking are recognized on your phone, and the smart alarm wakes you in light sleep. Without the microphone, the alarm simply rings at the time you chose.

In Profile → Language, choose one of the 14 languages, or "Use phone language".

If you're signed in, tap "Delete account" at the bottom of Profile. Your account on our server and your records on this phone are deleted; the app asks you once first. If you have a subscription, cancel it separately in Settings.

If you use the app without signing in, "Erase all records" deletes the records on this phone. Your anonymous guest ID on our server is deleted automatically after 90 days without use; write to us if you want it deleted right away.